Refund policy

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it

  • The item must be in its original packaging

  • Proof of purchase (order number or receipt) is required

Certain items are non-returnable, including:

  • Gift cards

  • Clearance or final sale items

  • Personal care items (if applicable)

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original method of payment

  • Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer

Shipping Costs

  • Customers are responsible for return shipping costs

  • Original shipping fees are non-refundable, unless the item was defective or incorrect

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue.
We will replace the item or issue a full refund at no additional cost.

How to Start a Return

To initiate a return, please contact us at:

Email: JamClooney@outlook.com

Please include:

  • Order number

  • Reason for return

  • Photos (if the item is damaged or incorrect)